Sales and Terms:
All Sales are Final (No Refund policy)
There are No Returns on Used or Demo items.
All Warranty Issues on Demo Gear warranted by the Manufacture or US importer/Distributor.
All Orders must be Prepaid:
Prepayment: PayPal *(Credit Cards), Bank Wire Transfer, PopMoney, ChaseBank Quick Pay, Personal Check/Cashiers checks from Credit Unions or the following National Banks - CitiBank, B of A, Chase, Wells Fargo or USPS money orders Payable to Kaplan Design.
*Note: PayPal handles my Shopping Carts and Credit Card Processing
Please allow two to three days business days for Money Orders, Cashiers Checks and personal checks to clear
Shipping / Handling:
Orders will be shipped FedEx, UPS or Freight Forwarder, 2 day Air and 3 day Air shipping is available upon request. Shipping charges are calculated by size, weight, Insured Value and destination All shipping charges are subject to dimensional/oversize carrier regulations Shipping charges are non-refundable. Customer is responsible for all freight charges for unaccepted or refused delivery of shipments Refused shipments and authorized returns are subject to 15% restocking fee
Please Inspect your Boxes! - if there an any severe Tears or obvious Miss Handling of packages please take pictures before you open the Boxes!
Note: All shipping claims damages must be made by customer directly to Kaplan Design and should be reported within 24-48 hrs. kaplanhtdesign.com will not be liable for damaged or stolen shipments if delivery carriers left your package at your door at you home or office address. All orders insured @$500 and above reguire Signature Delivery.
Returns are for replacement or exchange only for same item sold as New only within 15 days! No Refund policy, No merchandise will be accepted for return without Prior Authorization from kaplanhtdesign.com Customer is responsible for all shipping charges, restocking fee may apply.
All items must be returned complete and with original parts/ packing/ documentation; any missing parts will be deducted from amount credited. Incomplete returns will incur a 20% manufacturer/ refurbishing fee Defective returns are for replacement or merchandise credit at the current kaplanhtdesign.com selling price, less 20% restocking fee.
All returns must be shipped freight prepaid, Credit will not be issued until kaplanhtdesign.com has received and examined returned merchandise. Items showing installer or consumer abuse/misuse will not be accepted.
Damage/Loss: All claims for damage/pilferage must be filed with the delivering carrier within 5 days of receipt kaplanhtdesign.com cannot file this for you.
Save all boxes and packing materials!
All claims for shortages/mis-shipments/mis-billing must be made within 7 days of receipt
Disclaimers: Prices and availability subject to change without notice All trademarks and trade names used herein are the property or their respective owners.